Eden’s Whisper Kaftan

At Rashk, our customers always come first. If you have any complaint regarding your order, please contact us via email, our customer care team is always there to help you out with any queries or complaints.

Validity for return:

If you want to return the product, you’re requested to kindly begin the process within 12 hours of receiving your order. Once the order is safely delivered to you and marked complete by our team, you’ll receive a confirmation email. In the case of damage/wrong items/opened package, kindly contact us before sending the items back, change of mind is not applicable for a return.

Proof of Purchase:

For exchanging or returning any item, the receipt of your purchase is MUST. No exchange or return will take place if there is no receipt or proof present of your purchase.

Returning the item:

All the items returned without filling a proper complaint, will NOT be accepted and might return with no refund at all.

All items are your responsibility once in your possession, so please handle all goods with extreme care and ensure that you send the package by a method which ensures the value of the goods, as well as retaining your proof of postage. If the goods do not reach us within 14 days of receiving the goods, we reserve the right not to process your return.

Shipment charges:

During a return process, you’ll need to pay the return postage/delivery. Moreover for safe return, you MUST use a trackable shipping method and other proofs. Once the package is received by us, it will ONLY then be our responsibility.

Kindly return the item to the following address: Office No 9 ,First Floor, Cantt Board Plaza, Tufail Road Lahore Cantt.
WhatsApp Number : +923281704475
Furthermore, You can always contact us for any return question at orders@rashkclothing.com